Jeff Bezos is famously quoted for saying, “If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience, and that really does matter, I think, in any business.” As one of the most successful businessmen in the world, it’s safe to say that you can’t probably take what he says to heart.
No matter how incredible of a product you have, it isn’t going to matter if you have poor customer service. People are more likely to recommend your product to others if they have a great experience with your team. Prioritize how your employees deal with your customers, and you’ll be doing your business a huge favor. Take a look at some of the best tips for providing amazing customer service.
It’s not always easy to be patient with some customers, especially if they’re asking a lot of questions. However, just because the answers might seem obvious to you, doesn’t mean that it’s always obvious to your customer. Always practice empathy when dealing with your customers’ questions or concerns.
They don’t have the same experience or know-how as you do on your business. Imagine how you would hope to be treated if you were calling a business. Chances are you’d like to be treated with respect, so do your customers a favor and put yourself in their shoes. Treat every interaction the way that you would like to be treated yourself.
Be a Good Listener
In many instances, people just want to be listened to. They may have a concern that they feel frustrated about or had a bad experience. Rather than interrupting them or assuming that you know what they’re going to say, sometimes you just have to let them blow off steam.
Give them the platform to be able to say what they need to say, and don’t interrupt until they’re finished. It helps to repeat what you think the problem is before assuming that you’ve understood. Try saying something along the lines of, “I understand what you’re trying to say is….” If they say yes, then you can move on to solutions.
Don’t Be Afraid To Not Always Have The Answer
Not everyone has the answers for everything. Sometimes customers come to you with a concern or question that is outside of your expertise. Rather than pretending like you know the answer and possibly leading them down the wrong path, don’t be afraid to say I don’t know.
It’s okay to reach out to another employee or your manager to ask them for the answer. In the end, your customer will appreciate you taking the time to find the right answer rather than potentially giving them the wrong one.