SIM-less cloud phones have changed the mobile telephony landscape, and it is gradually becoming the first choice for companies to handle business communication.
Although SIM-based phones are popular globally, SIM-less virtual cloud phones are running just behind them in the race. Thanks to the COVID pandemic, most companies have shifted to cloud-based phones for remote work.
The specialty of cloud phones isn’t just handling phone calls and text messages. With a cloud-based virtual phone number, you can go further to handle multiple communication channels and integrate with third-party apps for an all-in-one solution.
In this article, we will briefly discuss cloud phones and conclude why it is the future of mobile telephony.
What are SIM-less cloud phones?
SIM-less cloud phones use an active internet connection to manage different communication channels such as voice calls, video calls, SMS, social media, and conferencing. Cloud phone service providers use VoIP technology for incoming and outgoing phone calls.
There are numerous virtual cloud phone systems that offer cloud phone numbers for business and personal use. You can easily buy subscription packages by signing into the platform.
These cloud phone platforms offer virtual phone numbers similar to how SIM card companies provide SIM cards, each of them uniquely assigned to a phone number.
Cloud phones convert your voice into digital signals, break it down into small digital packets, and send it via the call recipient’s internet connection.
How do SIM-less cloud phones work?
A cloud phone service provider is responsible for providing virtual phone numbers. Using this number, you can make phones calls using a cloud phone. The service provider routes the phone number to dial to the exact destination.
It converts your voice into digital signals then encrypts it into data packets. These packets are sent via the internet to the destination.
Cloud-based phone systems provide software for desktops and mobiles, using which users can make phone calls and access other communication channels.
What are the advantages of SIM-less cloud phones?
SIM-less cloud phones are the new face of business communication. It provides different kinds of benefits that not only enhance their calling experience but also help in growing a business. Here are some of its major advantages:
1. More services at a low cost
When it comes to expenses, switching from SIM-based phones to SIM-less cloud phones saves a lot of money. First thing, users do not need to get a physical SIM card.
You don’t need any additional hardware because you can use your existing internet-based devices like smartphones, laptops, etc.
The price of cloud phone pricing plans is reasonable. Their plans are roughly 60% less expensive than a typical SIM phone connection. Also, the calling rates are cheap and eliminate international calling charges.
2. Flexible and mobile
Businesses have shifted their focus to remote work due to the COVID pandemic. You can instantly use your SIM-less cloud phone from any location as long as your device is linked to an active and steady internet connection.
Amid lockdowns and calamities, work-from-home has become the most viable business alternative.
SIM-less cloud phones also assist employees in balancing their personal and professional lives. Businesses can now offer their employees flexible working hours, resulting in increased productivity.
3. Bundle of sophisticated features
Feature-less cloud phones are worthless. You can regulate your business communication with the help of a number of features.
Call forwarding, call monitoring, call recording, call transfer, voicemail, and other basic capabilities can assist you in managing simple inbound and outbound phone calls.
CRM integration, click-to-call widget, IVR, sales dialer, intelligent call routing, and other capabilities can help you manage customer interactions.
4. Scalable and customizable
Before the arrival of cloud phones, adding and removing users was a complex task. Now businesses can effortlessly add and delete employees from the cloud phone workspace.
Each user can easily access their account by installing softphones on an existing internet-based device. With third-party integration, businesses can customize their cloud phone dashboard according to their needs.
There are numerous CRM apps with different functionalities allowing you to tailor your business strategy by incorporating apps that are essential to your operations.
5. Strong call quality
SIM-less cloud phones offer an excellent voice calling quality, allowing you to give excellent customer care. Since cloud phones are internet-based, you don’t require cell tower signals to make calls, especially in rural areas where there are no cell towers.
Cloud phone providers on the server-side constantly monitor the quality of calls. They will assist you in resolving VoIP difficulties such as jitters, latency, packet loss, and so on so that you may have an uninterrupted calling experience.
What are the disadvantages of SIM-less cloud phones?
Although SIM-less cloud phones provide seem a better choice in every way, there are certain things one should consider while using them. Here are some of their disadvantages:
1. Unstable and inactive internet connection
Cloud phones cannot work correctly without reliable internet. If your internet service goes down, you won’t be able to use the softphone app to carry out business conversations.
For cloud calling, at least 100 Kbps bandwidth is required. Ensure your internet is stable and place your equipment where it will receive consistent Wi-Fi signals.
2. Old and outdated networking equipment
Make sure you have changed your old and outdated networking equipment like routers or switches. If not, you must immediately invest in new equipment to enjoy the services of the latest technologies.
Routers are in charge of providing proper signals to internet-enabled devices. Thus, you should buy only the latest routers. Older routers may be incompatible with working with new technology.
3. Call quality issue
There are some VoIP problems like jitter, broken audio, latency, no audio, and dropped calls that can surface anytime for users. The first thing to do is maintain a stable internet connection to avoid such issues.
Furthermore, if the cloud phone service provider is not robust enough, it can also attract VoIP issues.
Essential features to consider for SIM-less cloud phones
A SIM-less cloud phone offers a variety of features that boost customers’ productivity, dependability, and effectiveness. These features help companies expand by generating leads and increasing ROI. Some of the key features of cloud phones are:
1. Intelligent call routing
Routing is a huge asset for any business phone system. Intelligent call routing routes incoming phone calls to the appropriate person. Its main function is to queue and properly distribute inbound phone calls automatically.
There are predefined rules that enable cloud phones to look at agents’ records and skills for call forwarding. It also requires information from the caller to choose the best path.
It requires information from your company’s database, such as call priority, customer value, and previous inquiries. Also, it raises customer satisfaction while lowering average session length and phone hold time. This feature is also known as Automatic Call Distribution (ACD).
2. Interactive Voice Response
Interactive Voice Response (IVR) is an important feature for any cloud phone. There is a voice menu with pre-recorded messages to which callers listen. Instead of speaking with an actual agent, callers listen to the menu-driven system.
Callers can access the menu through the keypad. Each numeric digit forwards the phone call to different departments or agents.
It also boosts call center efficiency and KPIs. An excellent interactive voice response system can help customers acquire the answers they need and traverse the menu more easily. This is especially useful during high calling hours.
3. CRM integration
CRM integration refers to the process of connecting a cloud phone with third-party apps. Its primary purpose is to transport information between your SIM-less cloud phones and CRM apps.
It collects accurate data from your enterprise applications, allowing you to learn more about your company and customers. It results in automatic actions that boost your software’s efficiency.
Email integration, calendar integration, marketing automation integration, and team communication integration are examples of it.
4. Call Analytics
Data and reports are crucial when it comes to establishing business contracts. With the use of call analytics, SIM-less cloud phones can collect information from every incoming call.
Businesses will get important details, including the caller’s identity, location, phone number, etc. In addition, it filters necessary data from the conversation between agents and customers.
Customer requirements, customer feedback, and main competitors can be decided using call analytics. This assists in the strategy-making procedure for your business. You can utilize the data to make better budget campaigns, target potential prospects with contextual advertisements, and generate more leads.
The click-to-call widget is a lead-generator for cloud phones that automatically dials a phone number after a user clicks on it. It’s a button that you may add to your company’s website by adding a simple code snippet.
It allows your website users to communicate directly with a customer service representative from your firm. After you click on the widget on some websites, you may be asked to submit your phone number to receive an inbound call from your sales department shortly.
Why are businesses adopting SIM-less cloud phones?
In terms of business communications, SIM-less cloud phones are a game-changer. They are way ahead of regular SIM phones because of their handy features, reliable services, and potential benefits.
SIM phones are fantastic at locations without access to the internet. But when it comes to places with the internet, cloud phones provide a wonderful calling experience. It gives clean call quality and great connectivity.
Aside from a few downsides, cloud phones provide a smooth impact when coordinating various communication channels.
With cloud telephony, users have the advantage of accessing the platform on any device like a smartphone, desktop, laptop, or other device using valid login credentials. They can help you set up a remote working environment easily from their own home. To find out How many weeks in a year visit Here.
How to choose SIM-less cloud phone service providers?
You must consider many factors while selecting SIM-less cloud phone service providers. It’s very crucial to pick a cloud phone that is reliable in any situation for personal and business communication. Let’s have a look at them:
1. Features and services
Check all the features and services offered by a cloud-based phone system to ensure you get everything you need.
2. Pricing plans
Different platforms offer different kinds of pricing plans. Check the full package details to get more at a reasonable price.
3. Public reviews
Listen to what other users of the platforms are talking about the platform. Analyze their positive and negative reviews.
4. Trial offer
Before purchasing the platform, it’s better to test it to see its potential. Apply the trial pack offered by cloud phone service providers.
5. Customer support
Make sure the platform gives timely customer support so that you can always get assistance whenever necessary.
Cloud phone service providers should provide robust security encryptions and protocols to secure the platforms from cyberattacks.
7. Service quality
Before getting a SIM-less cloud phone subscription, always make sure about its quality. Pay special attention to the call quality and latency. Also, make sure, it doesn’t suffer a call drop in the middle of the call. Also, ensure that other internal features are safe and good as promised.
Conclusion: Is SIM-less cloud phones the future of mobile telephony?
As we know, the world today heavily relies on the internet, the use of VoIP calling has become incredibly high. People prefer to use VoIP callings apps to make phone calls rather than using their SIM services for calling.
There are many key things responsible for this transition. Firstly, you need to set up a stable internet connection. You also need to check the calling tariffs and other service charges. Lastly, check for the availability of CRM and business tools integration and also the remote work flexibility.
SIM-less cloud phones are reliable and versatile thanks to their powerful features and services that traditional phones lack. As we have already mentioned above, cloud phones have a much better VoIP call quality, making them a better choice for calling.
The great thing about SIM-less cloud phones service providers is that they provide international phone numbers for different countries. It widens the range of businesses to any type from one country to another.
With the introduction of AI and better software updates, cloud phones have a bright future ahead. So, it is safe to say SIM-less cloud phones are the future of mobile telephony.